Frequently asked questions | Client

Common Questions

Here are some of the most frequently asked questions about our home care and help services. If you can't find an answer to your question then get in touch.

How much does help cost?

Our prices start from £26.00 an hour and are set by our lovely Carers and Helpers depending on their levels of qualification and experience. This gives you the best quality of help for the best possible price and is typically over £8 an hour cheaper than traditional home care companies.

What services do you offer?

Our Carers and helpers can offer a range of different helpful services to make sure your loved one gets a service that they love. This includes:
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- Light cleaning
- Laundry
- Meal preparation and cooking
- Changing bedding
- Welfare checks
- Companionship and friendship
- Shopping and errands
- Trips to and from the GP or the hospital
- Recreational trips and visits
- Dog walking & pet care
- Help with administration like post, emails, phone calls and technology
- Medication reminders & prompts

If there’s something not included in this list that you need help with, then make sure you ask. Helping your loved one to received personalised support is incredibly important to us. Ask your Carer or Helper and they’ll be happy to assist if they’re able.

How do I change or cancel a visit?

Plans change, we get that it happens and sometimes it can be last minute. All you need to do is contact your Carer or Helper via the number we provide you when you are onboard. To protect Carers and Helpers we need at least 48 hours’ notice, otherwise, you’ll be charged for the visit.

How do I increase the duration or frequency of a visit?

There’s no problem at all. Please ask us if you need a Carer or Helper to extend their visit. Whilst they might not always be able to accommodate on the day if they have a fully booked schedule, we’ll always be able to help suggest a way forward.

How can you pay for care?

There are three main avenues you can take. These are:

1. Paying privately
2. Checking with NHS continuing healthcare funding
3. Applying for local authority funding

‍Make sure you also check your eligibility for benefits using a benefits calculator

How do you make sure the Carers and Helpers you send are verified?

We ensure we follow a rigorous screening process and only accept the best possible candidates. This includes an enhanced DBS check, ID verification and interviews with our team.

Are the Carers and Helpers insured?

Yes, they will have public liability insurance and if they’re using their vehicle for trips, they’ll have the appropriate car insurance.

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