Common Questions

Here are some of the most frequently asked questions about our home care and help services. If you can't find an answer to your question then get in touch.

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5.0

from our Google reviews

How much does help cost?

Our prices start from £22.00 an hour and are set by our lovely Carers and Helpers depending on their levels of qualification and experience. This gives you the best quality of help for the best possible price and is typically over £8 an hour cheaper than traditional home care companies.

What services do you offer?

Our Carers and helpers can offer a range of different helpful services to make sure your loved one gets a service that they love. This includes:
‍
- Light cleaning
- Laundry
- Meal preparation and cooking
- Changing bedding
- Welfare checks
- Companionship and friendship
- Shopping and errands
- Trips to and from the GP or the hospital
- Recreational trips and visits
- Dog walking & pet care
- Help with administration like post, emails, phone calls and technology
- Medication reminders & prompts

If there’s something not included in this list that you need help with, then make sure you ask. Helping your loved one to received personalised support is incredibly important to us. Ask your Carer or Helper and they’ll be happy to assist if they’re able.

How do you keep us safe?

How do I change or cancel a visit?

Plans change, we get that it happens and sometimes it can be last minute. All you need to do is contact your Carer or Helper via the number we provide you when you are onboard. To protect Carers and Helpers we need at least 48 hours’ notice, otherwise, you’ll be charged for the visit.

How do I increase the duration or frequency of a visit?

There’s no problem at all. Please ask us if you need a Carer or Helper to extend their visit. Whilst they might not always be able to accommodate on the day if they have a fully booked schedule, we’ll always be able to help suggest a way forward.

How can you pay for care?

There are three main avenues you can take. These are:
‍
1. Paying privately
2. Checking with NHS continuing healthcare funding
3. Applying for local authority funding

Make sure you also check your eligibility for benefits using a benefits calculator

How do you make sure the Carers and Helpers you send are verified?

We ensure we follow a rigorous screening process and only accept the best possible candidates. This includes an enhanced DBS check, ID verification and interviews with our team.

Are the Carers and Helpers insured?

Yes, they will have public liability insurance and if they’re using their vehicle for trips, they’ll have the appropriate car insurance.

Why choose Gladys

At Gladys, we understand that choosing the right support for your loved one is one of the most important decisions you’ll make. We pride ourselves on delivering personalised, high-quality care and support that is tailored to meet each client’s unique needs, ensuring comfort, independence, and well-being. With Gladys, your loved one will receive the compassionate care they deserve, right from the heart of their community.

Our local, trusted carers who live in Bath, Bristol and North East Somerset are carefully matched to clients and provide compassionate support. We offer flexible services that adapt to changing needs, whether it’s assistance with daily tasks or something a little more complex. Known for our professionalism and client-focused approach, we prioritise trust, safety, and building lasting relationships, ensuring your loved one receives the care they deserve.

You can read about why clients in Bristol, Bath & North East Somerset trust Gladys and how they're glad they found us.

GLOWING reviews

How we’re helping

"Katie contacted me about a care package and explained how Gladys works. She is lovely and gives u great encouragement and feedback and is extremely helpful. I would definitely recommend working with Gladys 💯 any problems I didn’t hesitate to contact them."

Simon

Client

"I have given Gladys a 5 star rating as I cannot recommend them highly enough. We are more than happy with the care our mum receives with the carers from Gladys. They are truly lovely people and are very easy to communicate with."

Sushi

Client

"Nilva is absolutely lovely. We get along very nicely. She is going to come and help me get up and about in the mornings after she finishes dropping her kids off on the school run. This works really well for us both."

Hazel

Client

Discover More About Gladys Services

Select the right people to look after your specific needs and chose the exact times you need it

Companionship

Light Cleaning

Medication Support

Pet Care

Personal Care

Household Tasks

Life Admin

Running Errands

How It Works

Gladys is the easiest way to find trusted local Carers and Helpers in your community.

Find Local Support

Get in Touch

Share your care needs

Tell us who needs support, where, and what tasks are required. We’ll create a personalised care profile for you or your loved one.

Review your matches

Receive a handpicked list of local Helpers and Carers that match your needs. You stay in control, choosing who you want to work with.

Connect & Schedule

Chat directly with your selected Carer or Helper to ensure a good fit. Once you’re happy, book visits and manage payments easily - all in one place.

It’s easy

as cake

Update your payment terms with our template

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Send us your project contracts

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Get paid in advanced

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The Care Hub

We know how hard it can be to navigate the complexities of care and help for your older loved ones. We’ve hand-selected the best content and guidance from a trusted team of experts to break through the jargon and help you understand everything you need to know